SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of xandulimited.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of xandulimited.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Managing a boutique hotel means constantly looking for ways to enhance our guests' experience through thoughtful design and decor. When I decided to incorporate these lamps into several rooms, I knew they would add a unique touch that guests wouldn't find elsewhere. The feedback has been outstanding, with guests frequently commenting on the warm, inviting light and the distinctive, hand-knitted design. These lamps have contributed to creating an ambiance that is both sophisticated and welcoming, making our hotel stand out. They not only provide efficient lighting but also embody a modern elegance that complements various room decors. This addition has been a clear win in our mission to provide a memorable stay for our guests.
This was the final touch my dining room needed! I love this pendant. I spent months looking for the perfect one, and I'm so glad I chose this. Highly recommend!
I managed to install it all by myself in about 30 minutes. I could have waited for help, but it was pretty straightforward to do on my own. It looks fantastic! My daughter absolutely loves it.
I'm still in the process of installing the chandelier, but so far, I love this light! Highly recommend.
Obsessed with the vibe of this light. It was super easy to hang up. Highly recommend.
Perfect for my study! The light is soft yet sufficient, and the eco-friendly aspect is a big plus. The artisanal craftsmanship gives my workspace a unique flair that's both inspiring and comforting. Easy to install, too!
I'm so in love with this chandelier! It looks high-end and fits the Bohemian vibe I wanted. Easy to install and lightweight. It's big enough for a dining table too.
Wow! Absolutely beautiful! It looks even better in person. I was hesitant to order but so glad I did. Looks very high-end. I got the 19" size, and it's perfect for our kitchen.
As an interior designer, I'm always on the lookout for unique pieces that add character to a room. This lamp is a gem! It’s versatile, fitting well in many different room styles, and the artisanal quality is a conversation starter. My clients have been thrilled.
Excellent 👍
I have this in my living room to add some ambiance. It turned out to be a bit brighter than I thought, which is great since my living room lacks overhead lighting. It's larger and longer than I expected. Definitely a worthwhile purchase!
As someone deeply committed to sustainable living, finding a lamp that not only met my eco-friendly standards but also matched my aesthetic preferences seemed like a tall order – until I found this gem. Crafted from premium wicker, its durability is matched by its environmental credentials, offering the best of both worlds. The lamp fits seamlessly into my parlor, providing just the right amount of light and adding a modern, yet timeless touch to the decor. It's a product that proves you don't have to compromise on style to adhere to green principles. I adore it and feel proud to support craftsmanship that prioritizes the planet.
We got this for our daughter's room, and it's so pretty!
Love this light. The size is perfect. It's not too bright for a bedroom and gives off a nice, warm feel to the room.
This is a lightweight, beautiful light! I get compliments all the time. I ended up giving it to my mom and ordered another one for myself.
Perfect for a small closet. This is a really nice light fixture and easy to hang!
I love this light fixture! It's beautiful, well-made, and easy to install.
These pendant lights are gorgeous! I bought two, and they're now hanging over our dining area. They weren't too hard to install. Great value for the price!
This is what I call subtle elegance! The light is gorgeous and was easy to assemble in just a few minutes. The pattern it creates on the wall and ceiling is beautiful! It's more for creating ambiance than reading. Might need a different bulb for reading. But I love it!
My quest for the perfect bedroom lamp ended the moment I laid eyes on this masterpiece. Installing it was a breeze, which was a pleasant surprise. The lamp not only illuminates the room with a cozy atmosphere but also serves as a stunning piece of decor that has completely transformed the aesthetic of our bedroom. Its stylish design complements our decor beautifully. For anyone in search of a lamp that combines elegance with ease of installation, this is the one. It's a purchase you won't regret!
This light fixture is beautiful. I'm impressed with the quality. It was easy to put up. I highly recommend this light!
It looks beautiful and adds just the right touch to our guest bedroom.
So pleased with this charming little light! It looks very upscale. Really happy with this purchase.
I recently decided to give my study a makeover and was on the hunt for something truly special to elevate the space. When I stumbled upon this lamp, I was instantly drawn to its unique, hand-knitted design – a rare find in today's market. The fact that it's eco-friendly was a major selling point for me, aligning perfectly with my values. After installing it, the ambiance of my study transformed completely. The LED bulb, which I added, casts a warm and inviting glow, making it my favorite room in the house. It's not just a lamp; it's a statement piece that speaks volumes about craftsmanship and sustainability. I absolutely recommend it to anyone looking to add a touch of sophistication and warmth to their space.
I'm in love with the look of these lights. Installing them was so easy, and I'm planning to get more for our living room.
We got this for our bedroom. The light fixture is really pretty, and my husband found it easy to install.
I was in search of a cute lamp but didn't have much room. Then I found this hanging lamp that perfectly fits my Tulum-style decor. The quality is great!
This chandelier is stunning! The quality is good, it's easy to put together, and it's so pretty to look at. I'm in love with it!
This chandelier is gorgeous. It's made of real materials, not plastic, and it arrived just as described. We haven't gotten around to using it yet since our house is still being worked on.
❤️❤️❤️
Really happy with this lamp, it was easy to install and really enhances the entryway.
My son's new apartment lacked built-in lighting, so he asked for a ceiling-hanging light. These were easy to install, work well, and look good in his space.
The lamp is exactly as described, and I absolutely love it. It fits perfectly in my bedroom, even better than I imagined. The natural color of the cord and the size of the lamp are just right.
These lights are not only good-looking but also affordable. I really liked that the cord is long enough for any setup.
My lakeside house now has this chic and elegant lamp that brings just the right atmosphere and mood!
The installation was straightforward, and the quality is good. Got them a while back, and I love how they look.
Bought two of these lamps for our hotel hall and the feedback from guests has been overwhelmingly positive. They appreciate the warm, welcoming light and the eco-friendly aspect. The lamps have truly elevated the ambiance of our space.
This lamp is a statement piece! It’s not just a light source; it's a work of art. The craftsmanship is top-notch, and it’s eco-friendly too. It provides ample light for my reading nook. It's just the perfect blend of form and function.
This lamp is trendy and beautiful! It's the perfect addition to my dressing room.
I really adore this lamp! It's cute and brings a cozy vibe. Just wish the cord was a bit longer since my ceiling is pretty high.
These lamps are amazing. They ended up being bigger than I thought, but it turned out to be perfect. I've put them over my bedside tables. Since I don't have overhead lights, these are just what I needed. They're easy to put together and light weight.
I'm so happy with this item, it arrived right when I needed it and looks amazing. I do wish the cord was a bit longer, but overall, I'm extremely satisfied with my purchase.
I bought these lights to go above my sewing machines. They were an excellent purchase! They work great and have a sleek look.
Got this for our bedroom and wow, it adds such a cozy atmosphere. The artisan craftsmanship is evident and it's so stylish, it literally transformed the room. Installation was a breeze, too. Highly recommend for anyone looking to add a touch of elegance.
This product is amazing and looks even better than I expected. They did a good job packing it too.
We've had it up for a bit now, and it really goes well with our interior. It's got a simple yet elegant look that we love!
The lamp is just as described, and the quality is really good. Matches the online description perfectly.
Installing it was easy. It's got a really unique look and the light it casts has this beautiful textured effect. We're totally in love with it!
This light is exactly what I was on the lookout for. Fits my needs perfectly.
The style is simple, which I totally love. The light it gives off is soft, not harsh or blinding at all, which is great.
Really happy with these lights. They've got a simple, classic look that was a breeze to set up. No trouble at all during installation.