SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of xandulimited.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of xandulimited.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Upon moving to a new apartment, I encountered an unexpected dilemma: my beloved cat, typically so well-behaved, began wreaking havoc on my brand new sofa. It seemed that the stress of the move, coupled with the disruption of his usual routine, had led him to seek solace in scratching inappropriate surfaces. Desperate to find a solution before my furniture suffered irreparable damage, I embarked on a quest to restore harmony to our living space. After some careful consideration, I deduced that my cat's behavior was likely a manifestation of his disorientation in the new environment. Recognizing his affinity for "bird watching" by the window, I realized that providing him with a dedicated scratching post in this prime viewing spot could be the key to redirecting his destructive tendencies. Thus, I decided to invest in a quality scratching post and positioned it strategically by his favorite window, hoping for a positive outcome. To my immense relief and delight, the results were nothing short of miraculous. Almost instantly, my cat took to his new scratching post with fervor, indulging in daily scratching sessions that seemed to alleviate his stress and restore his sense of contentment. One of the standout features of this scratching post is its multi-level design, which not only serves as a functional scratching surface but also provides my cat with elevated vantage points for optimal bird and people watching. It's truly a win-win situation: he gets to satisfy his natural instincts while enjoying uninterrupted views of the outside world, and I get to preserve my furniture in pristine condition. Thanks to this ingenious solution, my once-troubled feline has regained his happiness and serenity. With his newfound favorite spot by the window, he spends hours basking in the sunlight, scratching away to his heart's content, and reveling in the simple joys of life. In essence, this scratching post has not only saved my sofa but has also enriched my cat's quality of life, making it a cherished addition to our home.
Our cats are absolutely enamored with this cat tree! Not only was it easy to assemble, but its quality is also top-notch.
My cat's new tower has become her favorite spot for some quality bird-watching time. Assembling it was a breeze, and all the parts were included. Despite being a larger cat weighing around 10-15 pounds, she fits perfectly curled up in the circle or lounging on the edge. Although she doesn't use the enclosed section much, she's thoroughly content watching the birds and squirrels outside the window. I wholeheartedly recommend this cat tower.
This cat tree is not only stylish, but it also complements my furniture beautifully. My cat absolutely adores it—when she's not out exploring, you can bet she's cozied up in this tree, catching some Z's. The carpeting is delightfully soft and feels like great quality. Assembly wasn't too challenging, taking roughly an hour or so to complete. It seems quite durable and capable of withstanding my cat's antics for the foreseeable future. While I only have one feline friend at the moment, I can only imagine how much more fun it would be with multiple cats. Overall, my cat is one happy camper, and that's what truly matters!
Honestly, this cat tree exceeded my expectations. It was a breeze to set up, and my cats were so enamored with it that they couldn't bear to step away while I was assembling it! I can't recommend it highly enough!
My kitties are absolutely smitten with this cat tree (and the box it came in, of course 😂). Thanks to the tension rod top it's more than equipped to handle all the roughhousing they can dish out. Despite being 8 and 10 pounds respectively, they fit snugly into the hammock without any issues. They were practically climbing all over it before I even had a chance to finish setting it up! And let's not forget how charming the cactus theme and colors are. Dipper and Phoenix give this cat tree a rating of 5+ stars each! If you're on the fence about getting one, trust me—take the plunge! You won't regret it!
My cats absolutely adore climbing up and lounging in the basket—it's become their favorite spot in the house!
My cat is in the basket all the time! 😋🙌
This cat tree is a climber's paradise! My hefty 16-pound cat lounging comfortably in the hammock – a perfect fit! Highly recommended for your feline friends who love to scale new heights.
From the moment I set up this tree, my kitties were hooked. Our larger cat showcases some impressive parkour skills, maneuvering around the main stalk with finesse. The hammock quickly becomes the battleground for a game of Dibs, resulting in adorable kitty squabbles. Though I had to adjust the height due to ceiling constraints, it turned out to be a blessing in disguise – now, my furry pals are at eye level, feeling more at ease. Despite initial worries about wobbling, anchoring it securely alleviated any concerns, and now it's a favorite hangout spot for all.
Assembling this cat tree is a breeze, and once it's up, you'll be impressed by its sturdiness. Plus, the cactus design adds a charming touch to any room. Our cats went wild for it, especially after a sprinkle of catnip – it's entertainment galore!
I initially purchased the smaller version of the cactus cat tree when my kitten was just 9 weeks old, and he absolutely adored it. It became his go-to spot for scratching and playtime, providing endless entertainment. However, as he rapidly grew to a hefty size by 3-4 months, I noticed the smaller cactus tree struggled to keep up with his energetic play sessions, often toppling over. Imagine my delight when I stumbled upon the floor-to-ceiling version of the cactus cat tree! Without hesitation, I placed my order, albeit enduring a bit of a wait for shipping. But let me tell you, it was well worth it. From the moment it arrived, my kitten took to it like a fish to water. He spends hours each day scratching away at the posts, engaging in playful antics, and cozying up in the little hanging bowl atop the tree. Of course, being the attentive pet parent that I am, I made a few adjustments to ensure his comfort and safety. A tweak here and there to the boards made it easier for him to navigate up and down. Fast forward five months, and I'm thrilled to report that our cactus cat tree is still going strong! For fellow pet owners considering this purchase, I cannot recommend it highly enough. However, I do urge you to take heed of my advice and bolt it securely to the wall, especially if your furry friend is as healthy and hyperactive as mine. Trust me, it's a small precaution that makes a world of difference in ensuring the longevity and stability of this fantastic product. Five stars all the way!
This is purrr-fection!😍
If your cat enjoys high places, this cat tree is a must-have. Highly recommended for its quality.
Recently added this cat tree to our home, and it's been a hit with both us and our furry companion. Not only is it visually appealing, with colors that seem to attract our cat effortlessly, but the quality is exceptional too. The plush sections are delightfully soft, providing utmost comfort for our furry friend. Assembly was straightforward, though be prepared to elevate yourself to install the topmost section.
If you have a little psycho running around, this one’s for you😅
I've always been drawn to cactus scratchers, so when I stumbled upon this cactus tower, I knew I had to have it. And boy, am I glad I did! Easy to set up, and extending from floor to ceiling, it's a hit with Gabe, who fiercely guards his throne from his sister Nila. Looks like I'll be purchasing another one soon!
True to its description, this cat tree arrived in perfect condition. Its size is just right, and assembling was easy. Needless to say, our cats are over the moon about it!
Our household is smitten with this kitty tower! It fits seamlessly into our living room, complementing our cactus-themed decor beautifully. Couldn't be happier with this acquisition!
Lily has taken quite a liking to this tree, particularly the cozy cubby hole it offers. While she hasn't yet explored the top perch or the hanging basket, I'm confident she'll warm up to them in due time. Slow and steady wins the race, right? Overall, a satisfying purchase that adds a nice touch to our space.
My cat adores it, and assembling it was a breeze. Finding the perfect spot for it in my home was a cinch too!
My cats have developed an unabashed obsession with this cat tree, and I must say, it adds a delightful touch to my living space. Sturdy enough to accommodate both of my furry friends, its assembly was a breeze, earning it my highest recommendation for fellow pet owners. A must-have for your beloved fur babies!
I thought I knew how to spoil my cats until I brought home this marvel of a cat tree. Chaos ensued as my cats reveled in its height and features, particularly the coveted basket perch. Setting it up solo was a cinch, though a step-stool or ladder is a must for reaching the ceiling. Had I known the level of excitement a towering cat tree would bring, I would have invested in one years ago, sparing myself the futile attempts with shorter alternatives. Not only does it offer elevated perches for my cats, but it also serves as a sanctuary away from the prying eyes of dogs and small children. A worthwhile investment indeed! 😂
My cats really LOVE this tree!🤩
With a boisterous kitten and a hefty chunk in tow, I had my doubts about the hammocks' suitability, but both cats have taken to them with gusto. Easy installation and sturdy ceiling attachment ensure a safe environment for my feline companions, offering them plenty of activities while adding aesthetic appeal to our space.
My cats haven't budged from it since installation, a testament to its quality and appeal.
This cat tree has become the epicenter of cat drama in my office, situated strategically in front of the window. While my cats adore it, the top hammock has sparked intense competition, leading to daily smackdowns that are nothing short of entertaining. So intense was one of these showdowns that it disrupted a virtual meeting, prompting me to hastily turn off my camera. My only regret? Not having a second top hammock to quell the rivalry. Highly considering purchasing a duplicate to restore peace in my workspace.
As someone who tends to approach purchases with a healthy dose of skepticism, I must admit that I embarked on acquiring this cat tree with a fair amount of trepidation. However, to my sheer delight, my expectations were not only met but exceeded. From the moment it was assembled, it exuded a sense of sturdiness and durability that immediately put my mind at ease. But the true testament to its quality lies in the unfettered joy it brings to my two lively kittens, Piper and his spirited sister. At 6 and 8 months respectively, they possess an abundance of energy and a penchant for exploration. This cat tree has become the epicenter of their adventures. Piper, in particular, has taken a particular shine to the hammock, where he can be found lounging in regal splendor for hours on end. It's his personal sanctuary, a haven where he can survey his domain with an air of contentment that warms my heart. But don't be fooled by his serene demeanor; when the mood strikes, he transforms into a whirlwind of activity, zipping around the tree with his sister in tow. Speaking of his sister, she's equally enamored with their new plaything. Together, they've transformed the cat tree into a veritable playground, a space where they can indulge in all manner of feline antics. From impromptu wrestling matches to daring leaps and bounds, their boundless enthusiasm knows no bounds. And through it all, this sturdy cat tree has stood firm, weathering their exuberant escapades with grace and resilience. Not a creak, not a wobble – it remains steadfast in the face of their boisterous exploits. As for me, I couldn't be happier with my purchase. It's brought immeasurable joy to my kittens' lives and peace of mind to mine. Here's to many more years of laughter, mischief, and endless adventures with Piper, his sister, and their beloved cat tree.
Despite the time-consuming assembly process and minor platform size issue, this cat tree has become a beloved fixture in our home. Both our cats adore it, finding it stable and engaging. Over time, even the initially neglected baskets have become cherished spots for them. A few adjustments aside, it's a five-star product that keeps our fur babies entertained and happy.
This cat tree is not only super cute but also a breeze to put together and impressively sturdy. My cat took an instant liking to the scratching posts and bottom platform, making it a hit in our household.
🐈⬛🐈⬛🐈⬛😍😍😍
Incredibly fun, reliable, and precisely as described – this cat tree checks all the boxes for me!
Initially apprehensive about the baskets' capacity to hold the weight of my two large male cats, I was pleasantly surprised by their resilience. After six months of use, the tree remains robust, easily accommodating my boys' antics during their zoomie sessions. Its easy assembly process and enduring quality have made it their favorite spot, earning it a perfect score of 10 out of 10.
Although my little guy isn't a fan of the hammocks, he adores his tree, relishing the elevation it provides. Its stability, thanks to being a tension cat tree, offers him a secure perch to survey his kingdom.
My cats are enjoying it!
When I first laid eyes on this cat tree, I must admit, my expectations weren't soaring high. Its adorable appearance aside, it seemed a tad flimsy.. However, fate had other plans as my three curious cats wasted no time in putting it to the test. With a sprinkle of catnip to entice my furry companions, they wasted no time in exploring the various levels of the tree. Remarkably, even with all three cats frolicking simultaneously, the tree remained steadfast, exhibiting minimal wobble despite being unmounted and placed centrally in the room. Now, let's talk about durability. My largest feline, tipping the scales at just over 10 pounds, is no lightweight. Yet, even with him and his two cohorts engaging in acrobatics and roughhousing atop the tree, it exhibited remarkable resilience. Not a single budged inch, not a hint of instability – it passed the ultimate stress test with flying colors. However, to ensure absolute peace of mind, I've opted to prop the tree against a wall, eliminating even the slightest wobble. Though truth be told, my cats seem unperturbed by this adjustment – functionality and cuteness are all they seem to care about. In conclusion, this cat tree has exceeded my expectations in every regard. What initially seemed like a precarious purchase has turned out to be a shining example of functionality and charm. It's exactly what I envisioned – a haven for my cats to explore, play, and lounge to their hearts' content. If you're in the market for a cat tree that's as practical as it is adorable, look no further – this one's a winner.
A hit with my cats! They've crafted their own routines on it, enjoying both play and nap time. The baskets were a surprising favorite, making it worth every penny.
Simple assembly, cute and sturdy! Fingers crossed the cats won't wreak havoc too soon.
My medium-sized cat absolutely loves this tower, utilizing every platform with enthusiasm. While we had to make adjustments for stability, it has endured well over a year of use. Despite minor wear on the scratching posts, the overall condition remains impressive, providing a secure and enjoyable space for my pet.
Quick to assemble, awaiting my cat's verdict. Sure she'll warm up to it soon.
Ocho, my energetic kitty, adores this tree! From scratching the bottom pad to frenzied climbing sessions, it's his go-to for play. That cactus arm takes a beating! 😂 An exceptional deal with a sturdy build. Simply fantastic!
I hesitated before purchasing this cat tree. However, assembly proved effortless, even with my psoriatic arthritis. The only hiccup was achieving optimal tension at the top. Positioned by my bedroom window, it's become my cat's favorite perch, to the point where she forsakes my bed! She adores the basket bed, despite its slight bounce. PS: My brother is now eyeing one for his rescue cat Sunshine.
My two cats love it.
Despite some minor assembly hiccups due to sparse instructions, this cat tree won over both me and my hefty furry friend, Peter. Sturdy enough to accommodate his weight, its added height suits my space perfectly. A fantastic addition to my studio apartment.
Our cats 🐱 adore this towering tree 👍
Purchased to deter my adventurous cats from unwanted climbing and scratching, this tower exceeded expectations. Assembly was interrupted by eager feline involvement but completed within 30 minutes, fitting snugly in our space without budging. Initial impressions are stellar, with both cats immediately embracing the tower and its hammocks. Longevity remains to be seen, but for now, it's a five-star addition to our household.
Sturdy and spacious, it's a hit with my cats, offering ample room for lounging and play. Though the fabric may not withstand rigorous scratching, the design's appeal makes it a worthy investment, especially for those with a penchant for the eerie.
This cat tree exceeds expectations!
I found this cat tree surprisingly resilient despite its delicate appearance. Upon assembly, which was straightforward thanks to clear instructions and all necessary components, I discovered it accommodated my three cats effortlessly. Even with my hefty cat testing its weight limit, the tree remained steadfast, providing a secure platform for all three cats simultaneously. Now nestled against a wall for extra support, it combines functionality with charm.
A game-changer in curbing destructive behaviors, this tower has redirected our energetic kitten's antics effectively. While her newfound obsession with the tower means fewer cuddles, the trade-off for peace and quiet is well worth it.
This cat tree is a delightful addition to any home, offering myriad delights for our little friends.
Must-have for any feline household! 🐈
Initially daunted by the task of assembling this cat tree solo, I found the process surprisingly manageable. The securely packaged components, complete with a supplied allen wrench, facilitated a smooth assembly experience that took roughly an hour. While its towering height required omitting a section to fit my ceiling, the structure remains sturdy, albeit with slight wobbling possibly attributed to flooring uncertainties. Nonetheless, my cats have enthusiastically embraced it, enjoying the cozy cubby and hammocks. Overall, it's a worthwhile purchase, earning a solid five stars.
While I struggled to secure it tightly to the ceiling, this cat tree proves to be reliable once assembled. Despite minor challenges during assembly, its stability makes it a worthwhile purchase.
With easy assembly this cat tree meets our needs perfectly. It comfortably accommodates our sizable feline companions and holds up well under their weight. Overall, it delivers as promised, earning top marks from us.
Ever since we assembled this cat tree, it's become the ultimate hangout spot for my feline friend. She spends hours either lounging in its cozy nooks or perched atop its sturdy structure. While she's not too fond of the highest bed, the tree overall provides her with endless entertainment and comfort.
Putting together this cat tree was a piece of cake, and the end result is simply adorable!
The vibrant color of this cat tree instantly caught my eye, and it turns out my cat loves it too! While she's not typically a fan of climbing trees, she's taken a liking to this one, especially because it provides a perfect spot for her meals away from our dog. The top shelf is her favorite dining spot. This purchase has been incredibly worthwhile, and the tree adds an adorable touch to our home decor!
As a household with two feline companions, we set out on a quest to find a robust cat tree that could accommodate our slightly overweight cat's need for play and relaxation. Upon receiving this unit, we were immediately impressed by its impeccable packaging, which ensured full protection during transit. Assembling the pieces proved to be a breeze, and we were delighted to find that the structure was sturdy enough to withstand the antics of our two lively cats as they chased each other around. Our younger cat, in particular, took an instant liking to the hammock bed, finding it exceptionally cozy and snug. In fact, she wasted no time in curling up for a nap on the very first day. We were equally impressed by the softness of the materials used, a feature that both of our cats thoroughly enjoy as they drift off into peaceful slumber. With its comfortable hammock bed and plush surfaces, this cat tree has quickly become a favorite hangout spot for our furry companions. Overall, we couldn't be more pleased with this unit. Its durability gives us confidence that it will withstand the test of time, providing our cats with endless hours of entertainment and relaxation for years to come.
Cats love it!
Being a household with four cats, I knew we needed a solution to keep them entertained and away from our furniture. This cat tree not only serves its purpose but also adds a delightful touch to our home decor with its adorable design. It fits perfectly in our small apartment, and I'm impressed by the quality of the materials, especially since it arrived odor-free. This product has exceeded my expectations, and I couldn't be happier with my purchase!