SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of xandulimited.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of xandulimited.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'd been eyeing massage chairs for ages to ease my body aches. After extensive research, I finally took the plunge with this one, and boy, am I glad I did. I only wish I'd made this purchase sooner. PROS: Packaging: Impeccably packed, zero assembly required. Just unbox and roll it to your desired spot. Functionality: It works wonders on my neck and lower back, surpassing my expectations. So cozy, so soothing, and incredibly effective at relieving pain. There's nothing quite like sinking into it after a grueling workday. My wife, who used to have regular treatments, finds it much easier with this chair around. Size: Size was a concern initially, being a tall guy, but it's surprisingly spacious and comfortable. Despite appearing small in pictures, it's plenty roomy. Airbags: You can adjust the airbags manually, but I prefer a robust air massage. Bluetooth functionality is flawless. Seven customizable modes are a nice touch. CONS: The foot roller was a tad painful at first, so I switched it off. I'd recommend wearing thick socks or lowering the intensity for the first time. Highly recommended! Would purchase again without a second thought.
I was hesitant about splurging on an expensive massage chair without trying it out first, but I eventually took the plunge. To my surprise, it arrived sooner than expected and was fully assembled, making setup a breeze. However, like other reviewers, I found the massage to be too intense and painful at first, given my back, shoulder. To alleviate this, I placed a pillow behind me initially which has been a game-changer. Despite its advertised coverage of the shoulders and neck, I was disappointed to find that the backtrack only reaches the mid-shoulder blade area. Nevertheless, I adore the Thai stretch, zero gravity, and sleep function. I've used it religiously since receiving it, missing it dearly during a recent weeklong trip. Overall, I'm very pleased with this purchase!
I really enjoy my chair. It works wonderfully. 🫶💗✌️🥰😊
The back rollers are a bit too strong and firm for my liking. However, everything else about the chair is satisfactory.
This massage chair is as described—comfortable and easy to assemble. I'm impressed overall, especially with the multitude of massage options and the ability to adjust the speed and pressure of the rollers. While the rollers cover most of the body, where they miss, the airbags and stretching options step in to enhance the experience. The heat option is a fantastic addition. Although the connected headrest pillow tends to move or flip behind the chair during shoulder and neck massages, I find that removing it enhances the neck massage experience. While the chair may be a tad louder than expected, it doesn't detract from the relaxation it provides. I'd happily recommend it to family and friends.
While I do like the massage chair, I wish the rollers could reach closer to the spine for better coverage. Additionally, for individuals on the shorter side (5'3" or less), the arms may not fit into the slots correctly for the air massage.
I bought this massage chair as a Christmas present for my mom, but I find myself using it more often than she does! Needless to say, we're both extremely satisfied with this purchase.
❤️❤️❤️ After experiencing the wonders of a friend's massage chair during a visit, I knew I had to have one in my life. Setting it up was a breeze, and I eagerly anticipated using it, especially since both my boyfriend and I suffer from back pain and more. If you're a fan of deep tissue massages, this chair is a dream come true. It really digs deep, although initially, it was a bit too intense for my liking. To tone it down, I placed a lightweight blanket in the back area until I acclimated to the pressure (though my boyfriend and others absolutely adore the intensity). I particularly appreciate its focus on the lower neck area and the comforting lower back heat feature, along with the calf compressions. While the arm area's intensity is a tad much for me, others seem to revel in it. Our only unanimous wish is for the foot rollers to cover a broader area. As for the remote, I find it a bit perplexing, sticking to my tried-and-true settings for now, but I'm determined to explore its full potential soon. Whenever friends drop by, the chair becomes the star attraction, prompting playful jokes about charging for its use. 😂 All in all, I couldn't be happier with this purchase.
Having owned two massage chairs previously, I can confidently say that this one surpasses them all. It boasts exceptional quality and features that elevate the massage experience.
I'm absolutely enamored with this chair. The Massage Chair stands as my best self-purchase yet. Whether after a grueling workday, intense gym session, or just to unwind and clear my mind, it delivers with a range of massages from deep tissue to gentle relaxation. Its adaptability ensures maximum comfort.
My Massage Chair brings me immense joy. It functions wonderfully, and it seems my son appreciates it even more than I do. It's become a cherished Christmas gift for us both.
This chair has been a game-changer for my back pain. I'm really fond of it.
Just received my chair. Impressively, the chair boasts quality and features beyond its price point. With 7 massage modes, each offering a unique massage style, it provides a variety that keeps each session fresh. The messages reach from the buttocks to the neck, offering thorough relief. The foot massage, especially, is immersive and relaxing, with kneading motions that soothe tired feet. While the Bluetooth speakers lack bass, they offer crisp stereo sound, complementing the overall experience. I'm hopeful that its performance remains reliable in the long run and highly recommend it!
Absolutely worth every penny! We received it today and decided to give it a try immediately. Wow! What a fantastic investment. The best part? No assembly required whatsoever. Simply take it out of the box, pull down the leg part, and you're all set to enjoy the experience.
I’m very happy with this chair.
The massage chair offers impressive value for its price point. Assembly is minimal, mainly involving zipping up a few padding pieces and unfolding the foot pod. Rolling it into place was manageable, although an extra set of hands would have made it even easier. Pros: Minimal assembly required Appears to be of good quality Comfortable to sit in Provides effective massages Features 5 auto programs Stretch function, though enjoyable, is too brief to fully satisfy Glute massage is pleasant but could be more robust Zero-G function is a notable feature Cons: Lack of 3D capability means inability to adjust intensity, despite product description suggesting otherwise Padding is necessary to soften the massage on the shoulder blades Stretch function falls short in terms of duration Only one roller for foot massage; additional rollers would enhance the experience Arm airbags may exert too much pressure for some users, although it was manageable for me; using a phone while seated in the chair is still possible.
Definitely a worthwhile investment, especially for targeting shoulders and back. The foot massage isn't as impressive, but it still feels good. I'd happily recommend it to my colleagues.
Among the four of us in the house, this chair is in constant demand. Surprisingly easy to assemble despite its initial appearance, it's been a hit. The built-in Bluetooth speakers are a delightful surprise, though the remote could use some improvement. Nonetheless, it's a worthy investment compared to other massage chairs out there.
Prepare to drift off into a peaceful slumber like never before.👌
No regrets here. Fits my wife better than me (I'm 6'-2"), but it's still a winner. Just a heads-up: it's hefty and cumbersome to maneuver into place. Purchase that exceeded expectations. Love everything from its durability to the Bluetooth connectivity. Foot rollers could pack a bit more punch, but overall, fantastic bang for your buck!
This massage chair has become a staple in our daily routine, especially post-workout. It's incredibly effective at soothing tired muscles, and it even helps me drift off to sleep! No more trips to the massage parlor for me. A solid 5-star experience!
Finally took the plunge and purchased this chair, and it's been a wonderful addition to my relaxation routine after long days. No regrets here!
Can't get enough of the sleek design and smooth operation of this chair!🌟
After suffering from chronic back pain for years and relying on professional massages every few weeks, I decided to invest in this chair based on its reviews. It delivers a deep back massage that's perfect for those in need of serious relief. However, if you're sensitive to intense pressure, it might not be the best fit. It also targets arms, shoulders, and legs with air pressure, though the foot rollers, while decent, lack mobility. Overall, it's been a game-changer for me, allowing me to go three months without needing a professional massage. It's practically paying for itself.
This chair has become the highlight of our evenings at home. It's a crowd-pleaser, with everyone eager to give it a try. Remarkably versatile, it caters to all body sizes and preferences. Simply put, it's amazing.
We've only had this chair for less than a week, but it already feels like it's paid for itself! Our household, spanning different ages and heights, loves it. We've had to schedule usage because everyone wants a turn. The delivery experience was smooth, though we had to remove a door to get it inside. Despite minor hiccups, it's been a fantastic addition to our home.
A lifesaver after stressful work days! The plush leather is beyond comfy, and the quick delivery was a bonus. Can't express how much I adore this chair!
PROS: The chair feels heavenly. I've tried three settings so far and almost drifted off, even in broad daylight. It's that good. Arriving fully assembled was a major plus and one of the main reasons I chose this product. CONS: NONE. Seriously, I have no complaints whatsoever, which is rare. MINOR IMPROVEMENTS: The intensity of the airbags could be toned down slightly for increased comfort. Unpacking was a breeze until I had to remove the chair from the base, which proved tricky solo. Additional intensity on the neck and upper shoulders, as well as interaction with the quads and hamstrings, would be fantastic.
Bought it in September and it's been a godsend. Easy assembly, prompt delivery, and it performs like a dream. Couldn't be happier with this purchase!
Fantastic value for the money! Speedy delivery, easy assembly, and impeccable functionality. My wife and I use it religiously, and it's transformed our sleep quality. Can't recommend it enough!
I took the plunge and got this chair in August, and it's been nothing short of amazing. It's become my go-to spot after a long day, offering 15-30 minutes of pure bliss. I love how it fits snugly in the corner of my bedroom, though it's stylish enough for the living room too. The only minor improvement I can think of is if the foot massager moved up and down, but it's a minor gripe compared to the overall satisfaction.
SUPERRRR!!!!
I bought this chair to aid in post-workout recovery, as I exercise about six times a week and often end up feeling quite sore. Additionally, I had recently experienced a severe back sprain and needed something to alleviate the tension. The chair arrived promptly and was easy to set up. I used it extensively and found it incredibly helpful. My advice to others would be not to overdo it with any massage chair, as it can induce new soreness. Overall, this chair worked wonders in helping my back recover. When my family visited during the winter, the chair was rarely left unoccupied in the evenings. I agree with others who suggest adding something for the lower hamstrings for a bit more range. Personally, I supplement this with a massage gun, which works well. The heating function is robust, but be cautious to avoid direct skin contact, as it can cause discomfort. Overall, this chair has effectively addressed my lower back, upper back, foot, shoulder, and forearm soreness and tightness.
A fantastic chair for the price! Fits perfectly in the corner of my living room, easy to assemble, and very comfortable. The massage is incredibly relaxing.
Got this gem about 10 weeks back and it's been a game-changer. We love toggling between programmed and manual massages. The robust back roller hits the spot, though my wife cushions it with a blanket. The arm and leg airbags pack a surprising punch, while the foot rollers could be more intense. Easy assembly out of the box, mostly pre-assembled. Highly recommend!
Always fancied a massage chair but balked at the exorbitant prices. After trying a friend's in 2022, I was hooked. This year, and I seized the opportunity to get my own. Impressed by its user-friendliness, though I wish the rollers delved a bit deeper.
I was hesitant to buy an expensive chair without trying it first, but I finally took the plunge. It arrived sooner than expected, fully assembled, and was easy to set up. I had concerns about the message being too intense, which turned out to be valid. I have several back and shoulder issues, as well as fibromyalgia and nerve issues, so any chair might have caused discomfort. I initially used a pillow for cushioning, then switched to a lawn chair cushion, which has worked well for me. While it doesn't quite reach the shoulders or neck as advertised, I love the Thai stretch, zero gravity, and sleep functions. I've used it daily since receiving it, often twice a day. So far, I'm very pleased with this purchase!
Purchased this during a discount period, but even at full price, it's fair. It's made a significant difference in managing my back pain. As a taller individual, I find it comfortable, though an extra inch or two would be ideal. The massages are intense, especially on tight muscles, but using a towel helps. All the functions work well, and I've found the lower back waist mode particularly effective. It's not a miracle cure, but it certainly helps alleviate muscle tension. Assembling it solo was a bit tricky, so I'd recommend assistance.
For the price, you can't beat it. The various massage options offer different experiences and intensities.
After several months of research, I settled on this chair, and it's been an excellent purchase. Assembly was straightforward, and the chair is very comfortable. I use it daily, and it's made a significant difference in alleviating my neck and back discomfort. While it offers seven different modes, I typically stick to just two. Overall, I highly recommend this chair to family and friends.
A resounding recommendation! This chair is truly an investment in your well-being, evident within the first 30 seconds of use. While it may be pricey, the unparalleled comfort and relaxation it offers make it worth every penny!
Nestling into his chair after a long day's work is pure bliss. The intensity of the compressions and rollers caught me off guard, and the Bluetooth speakers are a delightful touch. They really dig deep into those stubborn muscles, leaving you feeling utterly relaxed. Plus, the fact that it came fully assembled straight out of the box was a game-changer – just unpack, roll it into place, and plug in. Worth every single penny!
Overall, I'm very pleased with this product. Assembly was straightforward, and there's a wide range of massage settings to choose from.
This is my first experience with a massage chair. Standing at 5'10" with a slender frame, I felt I might be stretching the limits of this chair's design, especially where the airbags apply pressure on my shoulders. However, it fits me well enough to work effectively. As someone who spends long hours standing or leaning over at work, I anticipated significant benefits from this chair, and I was right. While it took some getting used to, it now feels incredibly soothing. Initially, I was surprised by the firmness of the rollers and the intensity of the airbags. It's worth noting that the rollers might be too firm for some users. We've found that placing a soft blanket on the chair before use adds just the right amount of cushioning for us. While the presets offer some variety, they mainly provide different versions of the same movements. My personal favorite is the Thai stretch mode, which immobilizes some rollers momentarily and moves the chair more than other modes. I didn't think the Bluetooth speakers would make much of a difference, but they're a pleasant surprise – positioned on either side of your head for a stereo effect. I chose this chair because I wanted one that could adapt to different body types and featured an SL track that extends down to the hips. I'm very satisfied with my purchase!
This chair is fantastic. I did extensive research before purchasing it. While I got it for my boyfriend for Christmas, I find myself using it more often. I particularly love the sleep mode. I avoid putting my arms in because the pressure is too much for me, and the heat is intense, but it works wonders on the rest of my back. I haven't encountered any problems with it so far, and I wouldn't hesitate to buy it again.
🔥🔥🔥🔥🔥
After three weeks of use, this chair has significantly improved my lower back. A fantastic purchase!
I've had this chair for over three months now, and it's been perfect for my needs. With just the right number of programs and decent massage quality, it's a winner. Despite some initial firmness with the rollers, a blanket solved the issue. Its size is perfect for smaller individuals, unlike other chairs designed for larger folks. Overall, it's a solid choice for the price.
Exactly what I needed! Incredible bang for your buck!
This chair lives up to its description – comfortable and a breeze to assemble. I'm thoroughly impressed. With multiple massage options and customizable speed and pressure, it hits all the right spots. The heat feature is a nice touch, and despite some minor issues with the headrest pillow and noise level, it's a winner in my book. Would definitely recommend to friends and family.